Privacy Policy
Here’s how we protect your personal information and ensure data security
This Privacy Policy governs the manner in which Kinetix Medical Weight Loss and Wellness Clinic (“Kinetix,” “we,” “us,” or “our”) collects, uses, maintains, discloses, and safeguards your personal information when you visit our website, use our services, or interact with us in any way. By accessing our website or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identifiable Information (PII): Name, address, phone number, email address, and date of birth.
- Medical Information: Health history, medications, weight loss goals, and treatment records.
- Payment Information: Credit/debit card details and billing addresses.
- Technical Information: IP address, browser type, and usage data collected through cookies.
- Insurance Information: If applicable, details regarding your health insurance provider for billing purposes.
- Communication Records: Emails, phone calls, and other messages exchanged between you and our team.
2. How We Use Your Information
We use your personal information to:
- Provide, improve, and personalize weight loss and wellness services
- Schedule and manage appointments
- Communicate with you regarding your treatments and clinic updates
- Process payments and verify transactions
- Comply with legal and regulatory requirements
- Improve our website and your user experience
- Customize and personalize your treatment plans
- Respond to customer inquiries and support requests
- Send promotional materials and special offers via SMS/ Email (if opted in)
3. How We Share Your Information
We do not sell, trade, or rent your personal information to outside parties. However, we may share your data with:
- Medical Professionals: To facilitate your treatment and ensure optimal care.
- Service Providers: Payment processors, IT support, and marketing partners that help us operate efficiently.
- Legal Authorities: When required by law or government request.
- Insurance Providers: If applicable, for processing claims and verifying coverage.
- Research Partners: For medical research or studies (with de-identified or anonymized data where applicable).
4. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, multi-factor authentication, and regular security audits.
However, please note that no system is 100% secure, and we cannot guarantee absolute security. If we experience a data breach, we will notify affected users as required by the law.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyze site traffic. These include:
- Essential Cookies: Required for website functionality.
- Analytical Cookies: To understand site traffic, user behavior, and usage patterns.
- Marketing Cookies: Used for personalized advertising (only if you consent).
You can modify your browser settings to refuse cookies, but this may affect the way you access our website. You can also choose to opt-out of targeted advertising at any time while using our website.
6. Third-Party Links
Our website may contain links to third-party sites for informational purposes. These sites operate independently and have their own privacy policies. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the nature of the data and applicable laws.
8. SMS Consent Communication
At Kinetix Weight Loss and Wellness, we value your privacy and are committed to protecting your personal information. By providing your phone number, you consent to receive SMS messages related to appointment reminders, treatment follow-ups, and other health-related communications.
- Message frequency may vary based on your care needs.
- Standard messaging and data rates may apply.
- Your information will not be shared or sold to third parties.
- You can opt out of SMS messages at any time by replying “STOP.”
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes. These are not consents for treatment. They are for sms purposes only.
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect or process data from minors. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete the data.
10. Changes to This Privacy Policy
We may update our Privacy Policies from time to time as per the legal requirements, changes in our practices, or technological advancements. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please feel free to contact us:
Kinetix Medical Weight Loss and Wellness Clinic
742 North Ada St,
Suite 1S, Chicago, IL 60642